Social networking and mobile commerce have changed the dynamic between buyer and seller. As power has shifted to the consumer, enterprises need to facilitate effective customer collaboration and differentiated customer experiences. Quality insight into shifting consumer behavior can help develop a customer strategy that redefines value by enabling immediate action to improve service. Regardless of the channel consumers select to approach you—traditional, social media or mobile—you want to provide a consistent end-to-end user experience to attract new customers and create new revenue streams.
Our eCommerce consultants provide a broad array of professional services including: site analytics, online marketing strategy and management, strategic planning, vendor selection, and technology evaluation & selection. We take a vested interest in our clients’ success and their goals.
eCommerce is rapidly changing with many parts in a constant state of flux. Yesterday’s “best practice” is today’s old news. Today’s “nice to have” is tomorrow’s “can’t live without”. Our consulting team made up of former online and multichannel merchants and providers has launched and managed a vast array of eCommerce businesses of all shapes and sizes. By helping businesses overcome daily challenges and thinking ahead, we increase profits.
We will advise you on
Organizational Development / Resourcing :: Implementation Coaching :: eCommerce Marketing :: eCommerce Strategy :: Webstore 911
We will help you decide
Requirement Definition, RFPs, Vendor Selection :: Business & Technical Prioritization :: Technology Investments :: Business Case
Together we will evaluate
Shopping Cart/Checkout Analysis :: In-Depth Technical Assessment :: Rapid Site Evaluation :: Post-Launch Audit :: Benchmarking